Performance-Based Management

Performance-Based Management is one the most important parts to the Ardelle Team’s Quality Control Program, which is documented in our QASP. The success of Performance-Based Management (PBM) can be allusive when applied to support services. No tangible product is necessarily created and some problems in support service do not necessarily need solving; therefore, the measurement criteria of a PBM is hard to define. We have developed and implemented a performance-based management system that is:

▪ Measurable—You can only improve what you measure

▪ Clear and Concise—You must keep it simple for it to work

▪ Able to Define Success—Incentives are tied to well-defined measures of success

▪ Flexible—“One size does not fit all” – Must be able to change as requirements change

▪ Buy-In—From all stakeholders, including the people who do the work Able to Deliver Success